1. What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences, keep you logged in, and understand how you use the site.

VoxAgent uses cookies to provide and improve our Service. This policy explains what cookies we use, why, and how you can control them.

2. Types of Cookies We Use

Type	Purpose	Can You Disable?
Essential	Required for the site to function (login, security)	❌ No (necessary)
Functional	Remember your preferences and settings	✅ Yes
Analytics	Help us understand how you use the site	✅ Yes
Advertising	Show you relevant ads (we don't use these)	N/A

3. Essential Cookies

These cookies are necessary for VoxAgent to function. You cannot disable them.

Cookie Name	Purpose	Duration
session_token	Keeps you logged into your account	Session (closes with browser)
csrf_token	Security protection against cross-site attacks	Session
auth_cookie	Authenticates API requests	30 days
load_balancer	Routes your requests to the right server	Session

4. Functional Cookies

These enhance your experience by remembering your preferences.

Cookie Name	Purpose	Duration
user_preferences	Remembers your dashboard settings	1 year
language_pref	Your preferred language	1 year
theme_mode	Dark/light mode preference	1 year
sidebar_state	Whether sidebar is collapsed/expanded	30 days

5. Analytics Cookies

We use analytics to understand how users interact with VoxAgent and improve the Service.

5.1 Google Analytics

• Purpose: Track page views, user flows, conversion rates
• Data Collected: Pages visited, time spent, device type, location (city-level)
• Retention: 26 months
• Privacy: IP anonymization enabled, no personally identifiable information

Google Analytics Cookies:

• _ga - Main identifier (2 years)
• _gid - Session identifier (24 hours)
• _gat - Request throttling (1 minute)

5.2 Mixpanel

• Purpose: Product analytics (feature usage, user journeys)
• Data Collected: Button clicks, feature interactions, API usage
• Retention: 1 year

6. Third-Party Cookies

Some features use third-party services that set their own cookies:

Service	Purpose	Privacy Policy
Stripe	Payment processing and fraud detection	stripe.com/privacy
Calendly	Demo scheduling widget	calendly.com/privacy
Twilio	Voice call infrastructure	twilio.com/legal/privacy
Tawk.to	Live chat widget	tawk.to/privacy-policy

7. Manage Your Cookie Preferences

8. Browser Controls

Most browsers allow you to control cookies through settings:

8.1 Google Chrome

1. Click menu (⋮) → Settings → Privacy and security → Cookies
2. Choose "Block third-party cookies" or "Block all cookies"

8.2 Firefox

1. Click menu (☰) → Settings → Privacy & Security
2. Under "Cookies and Site Data," choose your preference

8.3 Safari

1. Preferences → Privacy → Manage Website Data
2. Remove specific sites or block all cookies

8.4 Microsoft Edge

1. Settings → Cookies and site permissions → Cookies
2. Choose "Block third-party cookies" or manage exceptions

9. Do Not Track (DNT)

Some browsers offer a "Do Not Track" (DNT) signal. Currently, there's no industry standard for honoring DNT. We respect your privacy choices made through our cookie preferences above.

10. Mobile Apps

If you use VoxAgent's mobile app, we use similar tracking technologies (device identifiers, local storage) for the same purposes. You can control these in your device settings:

• iOS: Settings → Privacy → Tracking
• Android: Settings → Google → Ads → Opt out of Ads Personalization

11. Changes to This Policy

We may update this Cookie Policy periodically. Changes are effective immediately upon posting. We'll notify you of material changes via email or in-app notification.

Last updated: January 15, 2025

12. Contact Us

Questions about our use of cookies? Contact us at:

• Email: privacy@vox-agent.ai
• Mail: Epsylon Systems LLC, Privacy Team, 16192 Coastal Highway, Lewes, DE 19958, USA

© 2025 Epsylon Systems LLC. All rights reserved.